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Refunds & Exchange Policy

1. Acceptance of Terms:

 

By accessing or using this website, you agree to be bound by these terms and conditions. If you do not agree to these terms, please refrain from using the website.

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2. Product Information  

  • All product descriptions and images are for illustrative purposes only and may vary slightly from the actual product.

  • We strive to ensure accurate product information, but we cannot guarantee the complete accuracy of all details.

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3. Orders and Payment:

  • All orders are subject to acceptance by us. We reserve the right to cancel any order for any reason.

  • Payment must be made in full before the order is shipped. We accept online payments only.

  • All prices are quoted in Rupee(Rs.) 

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4. Shipping and Delivery:

  • We will ship your order to the address provided at checkout.

  • Shipping costs will be calculated based on the weight and destination of your order.

  • We are not responsible for any delays or damages caused by the shipping carrier.

  • If your order is not delivered within 15 days, please contact us to report the issue.

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5. Order Cancellation

  • Before Shipment: If you cancel your order before it has been shipped, we will issue a full refund to your original payment method. The amount will be credited to the customer's bank account.

  • After Shipment: Once your order has been shipped, it cannot be canceled. However, you may return the item(s) upon receipt, subject to our return policy.​

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6. Custom Order Cancellation

  • Before Production: If you cancel a custom order before production has begun, we will issue a full refund, minus any non-refundable deposits or fees. The amount will be credited to the customer's bank account.

  • During Production: Once production has begun, cancellations are not possible. However, we may be able to make minor modifications to your order, depending on the stage of production.

Please note that all cancellations must be made in writing and sent to klaystory@hotmail.com.

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7. Returns and Exchanges:​

  • We do not accept returns.

  • We exchange items within 15 days of purchase.

  • The items must be in their original condition, unused, and with all original packaging.

  • The customer will not be responsible for the shipping costs, in case of defective or damaged items.

  • To initiate exchange, please contact us at klaystory@hotmail.com â€‹

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8. Changes to Terms:

  • We reserve the right to modify these terms and conditions at any time.

  • Any changes will be effective immediately upon posting on this website.

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By using this website, you agree to be bound by these terms and conditions. If you have any questions or concerns, please contact us.

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